Refund Policy for Kartvelian Linguistics Project
Last Updated: April 14, 2025
Howdy, word wranglers! We’re thrilled you’ve joined us on this Kartvelian adventure, digging into the linguistic treasures of history with our articles, podcasts, videos, PDF books, and more. We aim to make your experience as delightful as a freshly uncovered etymology, but we understand that sometimes things don’t quite fit the bill. That’s why we’ve put together this Refund Policy—to keep things fair and square, just like a good ol’ fashioned handshake. Let’s break it down for you.
1. Digital Products: What’s Eligible for a Refund?
Since our goodies—like PDF books, articles, podcasts, videos, and mini-courses—are digital, they’re a bit like opening a jar of Kartvelian honey: once you’ve taken a taste, it’s yours to keep. Because of this, we generally don’t offer refunds on digital products once they’ve been downloaded or accessed. But we’re not here to leave you high and dry! Here’s when you can request a refund:
- Technical Issues: If you can’t access or download your purchase due to a technical glitch on our end (e.g., a broken link or server hiccup), let us know within 7 days of purchase, and we’ll either fix it pronto or refund your payment—your choice!
- Accidental Purchase: If you accidentally bought the wrong item (say, you meant to grab our “Kartvelian Morphemes 101” mini-course but snagged a PDF instead), reach out within 48 hours of purchase, and we’ll either swap it for the right one or issue a refund.
- Not as Described: If the product doesn’t match what we promised (e.g., we said it’s a 30-minute video but it’s only 5 minutes), let us know within 7 days, and we’ll make it right with a refund or a replacement.
To request a refund, just holler at us via email at chetosco@gmail.com with your order details, and we’ll sort it out faster than you can say “ergativity.”
2. Subscriptions: How Refunds Work
If you’ve signed up for a subscription (like a monthly dose of Kartvelian content), we want you to love every minute of it. Here’s our policy for subscription refunds:
- Monthly Subscriptions: If you’re not feeling the Kartvelian magic, you can cancel your subscription at any time—no hard feelings! However, we don’t offer refunds for the current billing cycle. Your access will continue until the end of the billing period, and you won’t be charged again.
- Annual Subscriptions: If you’ve gone all-in with an annual plan, you can request a refund within 14 days of your initial purchase or renewal. We’ll refund the full amount, minus any prorated fees for the time you’ve already enjoyed. After 14 days, refunds aren’t available, but you can cancel to stop future charges.
To cancel or request a refund, drop us a line at chetosco@gmail.com, and we’ll take care of it quicker than a Kartvelian morpheme can change a toponym.
3. Non-Refundable Items
Just to keep things crystal clear, here are a few things we can’t offer refunds for:
- Digital products after they’ve been accessed or downloaded (unless they meet the criteria above).
- Subscription fees for the current billing cycle if you cancel mid-cycle.
- Donations or one-time contributions (like “Buy Me a Coffee” payments) made to support the project—these are non-refundable, as they’re a tip of the hat for our hard work.
4. How Refunds Are Processed
If your refund request fits the bill, we’ll process it within 5–10 business days. Refunds will be issued to the original payment method used for the purchase (via Paddle, in this case). If there’s any hiccup with the refund process, we’ll reach out to sort it out. You’ll get your money back faster than you can say “Sakartvelo”!
5. Contact Us with Questions
Got a question about our Refund Policy or need help with a purchase? We’re here to help! Shoot us an email at chetosco@gmail.com, and we’ll get back to you quicker than a Kartvelian prefix can change a place name. We’re all about keeping this adventure fun and fair for everyone.
